Refund policy
Returns Made Easy — Because Your Pup Deserves the Perfect Look
We want you to love every purchase from Misty’s Closet. If something isn’t quite right, we offer a 30-day return policy on eligible items. You have 30 days from the date your order is delivered to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition as when you received it
- Be unworn and unused
- Have all original tags attached
- Be in its original packaging
- Include a receipt or proof of purchase
To begin a return, email us at info@mistyscloset.com.
Please do not send an item back before contacting us. Returns sent without prior approval may not be accepted.
Once your return is approved, please ship the item within 7 days of receiving return approval.
Ship Approved Returns To:
Misty’s Closet
47 W Polk Street, STE 100 #197
Chicago, IL 60605
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving a defective, damaged, or incorrect item.
Original shipping charges, including expedited shipping fees, are non-refundable unless the return is due to an error on our part.
Once received, returns are typically inspected within 2–3 business days.
Damages & Issues
Please inspect your order when it arrives and contact us promptly if your item is defective or damaged or if you received the wrong item.
Email info@mistyscloset.com with your order information and details about the issue. Photos may be requested to help us evaluate damaged or defective merchandise.
We’ll review the issue and work with you to make it right.
Exceptions & Non-Returnable Items
For safety, hygiene, and resale-quality reasons, the following items cannot be returned:
- Blankets
- Plush toys
- Bedding
- Gift cards
- Items specifically marked Final Sale
Gift Baskets
Gift baskets may be returned only if the basket and its contents remain unopened, unused, and in their original condition and packaging.
Opening the outer shipping box to inspect your delivery does not make the gift basket non-returnable. However, individual products removed, opened, used, or otherwise altered from their original condition cannot be returned.
Preorder, Personalized & Custom Items
Return eligibility for preorder, personalized, made-to-order, or custom products may vary by item. Any special return or cancellation terms will be disclosed on the applicable product page or at the time of purchase.
Unless an item is specifically identified as Final Sale or non-returnable, our standard return policy applies.
If you’re unsure whether an item qualifies for a return, please contact us at info@mistyscloset.com before sending it back.
Exchanges
Due to our limited and small-batch inventory, we do not offer direct exchanges at this time.
If you need a different size, color, or item:
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Contact us to request a return of the original eligible item.
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Place a new order for the item you would like to ensure it remains available.
Need help choosing the right size before ordering? We’re happy to help. Contact us at info@mistyscloset.com for personalized sizing or product guidance.
Refunds & Store Credit
Once your return is received and inspected, we’ll notify you whether your return has been approved.
For approved returns, you may choose:
- A refund to your original payment method, or
- Misty’s Closet store credit
Approved refunds are processed within 10 business days.
Please remember that your bank or credit card company may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@mistyscloset.com.
Original shipping charges, including standard and expedited shipping fees, are not refunded, unless the return resulted from a Misty’s Closet error.
Custom Gift Basket Deposits
All $35 design deposits for custom gift baskets are non-refundable.
The deposit reserves your personalized consultation and design time and is applied toward the final price of your custom gift basket.
If you choose not to proceed with your custom basket after the consultation, the $35 deposit will not be refunded. If you complete your order, the full $35 deposit will be credited toward the final basket price.
Any eligible refund of the remaining balance paid toward a completed custom gift basket is subject to the return and refund terms outlined above.
Questions?
We want you to feel confident shopping with Misty’s Closet. If you have questions about a return, sizing, product eligibility, or your order, please contact us at:
We’re happy to help.